SPR Gear Help Center

SPR Gear Help Center

Welcome to the SPR Gear Help Center. Below you’ll find answers to the most common questions regarding orders, shipping, custom products, returns, and support. Our goal is to make your experience as smooth and transparent as possible.

Orders & Payments

How do I place an order?

You can place an order directly through our website at sprgear.us. Simply select your product, customize it if applicable, and complete checkout.

When is payment charged?

Full payment is required at the time of checkout for all orders, including custom and made-to-order items.

What happens if my payment fails?

If a payment is declined, we will contact you to update your payment method within 48 hours. If payment is not completed, the order may be canceled.

Can I cancel my order?

• Custom / made-to-order items: Orders cannot be canceled once production has started.

• Non-custom items: Cancellation requests may be submitted within 24 hours of placing the order by emailing sprgear@sprgear.us. Approved cancellations may be subject to a processing fee.

Shipping & Delivery

How long does processing take?

Orders placed Monday through Friday are typically processed within 1 business day. Custom or made-to-order items follow the production lead time shown at checkout.

Orders placed on weekends or U.S. Federal Holidays are processed the next business day.

Do you ship internationally?

Yes, we ship internationally. International orders may take longer due to customs processing.

Are international taxes and duties included?

No. International customers are responsible for all customs duties, import taxes, and fees charged by their country.

Do you guarantee delivery times?

No. Shipping timeframes are estimates and may vary due to carrier performance, processing times, or unforeseen delays.

What if I entered the wrong address?

Customers are responsible for providing accurate shipping details. If a package is returned due to an incorrect or incomplete address, a reshipping fee may apply.