Shipping & Refund Policy
Shipping and Refund Policy
Shipping Policy
Processing Time
Orders placed Monday through Friday are generally processed within 1 business day, excluding custom, made-to-order, or made-on-demand items. For these items, the production lead time shown at checkout applies. If there is any difference between the product description and the checkout lead time, the checkout lead time will always take priority.
Orders placed on weekends or U.S. Federal Holidays will be processed on the next available business day.
International Orders
International orders may require additional handling time due to customs clearance and export procedures.
International Taxes and Duties
International customers are solely responsible for any customs duties, import taxes, or fees charged by their local government. These costs are not included in the product price or shipping charges and must be paid upon delivery. We recommend checking with your local customs office prior to placing an order.
Shipping Times
Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors such as:
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Order processing and production timelines
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Carrier transit performance
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Weather or logistical disruptions
Address Accuracy and Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout. SPR Gear is not liable for lost, delayed, or misdelivered packages caused by incorrect or incomplete address details.
If a package is returned to us due to an undeliverable or incorrect address, a reshipping fee may apply before the order can be sent again.
Damaged or Lost Shipments
If your order arrives damaged, please contact sprgear@sprgear.us within 7 days of delivery and include clear photos of the damage. We will coordinate with the carrier to review the claim and may issue a replacement at no additional cost, subject to verification.
For packages marked as delivered but not received, or lost in transit, please notify us within 14 days of the estimated delivery date. While we are not responsible for carrier-related delays or losses, we will assist in filing claims when applicable.
Delays Beyond Our Control
SPR Gear is not responsible for delays caused by circumstances outside of our control, including but not limited to natural disasters, supply chain interruptions, or carrier delays. If a significant delay occurs, we will communicate updates and work to fulfill your order as quickly as possible.
Refund and Return Policy
Payment Terms
Full payment is required at the time of checkout for all orders, including custom and made-to-order items. If a payment is declined or fails, you will be contacted to provide an alternative payment method within 48 hours. Failure to complete payment may result in automatic order cancellation.
Order Cancellations
Because many of our products are custom-made, orders cannot be canceled once production has started. For non-custom items, cancellation requests may be submitted within 24 hours of placing the order by contacting sprgear@sprgear.us. Approved cancellations may incur a processing fee. Refunds, if approved, will be issued to the original payment method within 5–7 business days.
Non-Returnable Items
The following items are non-returnable and non-refundable due to their custom or made-to-order nature:
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Riding gear
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Any personalized or custom-printed products
These items are produced specifically for each customer and cannot be restocked or resold.
Errors or Defects
If an error occurs on our end, such as incorrect printing or manufacturing defects, please email sprgear@sprgear.us with clear photos of the issue. If the error is confirmed, we will remake and ship the corrected product at no additional cost.
Limited Warranty
SPR Gear products are manufactured using high-quality materials and strict quality standards. If you believe your item has a manufacturing defect (such as stitching or printing issues not related to customer-provided specifications), please contact sprgear@sprgear.us within 30 days of delivery. Include photos and a description of the issue.
Approved claims will be repaired or replaced at no cost. This warranty does not cover normal wear and tear, misuse, or issues related to customer-selected customizations (including incorrect colors, logos, or numbers).
Contact Us
For questions regarding this Shipping and Refund Policy or for assistance with an order, please contact sprgear@sprgear.us. We strive to respond within 2 business days. Customers are encouraged to contact us directly to resolve any concerns prior to involving third parties.
Policy Updates
SPR Gear reserves the right to update or modify this Shipping and Refund Policy at any time without prior notice. The most current version will always be available on this page. Please review this policy before placing an order to ensure you understand and agree to our terms.
